Are AI shopping assistants the future of e-commerce or just fancy features nobody uses? In this episode, Chris and Jay dive deep into shocking survey data from YouGov revealing that only 14% of US adults have actually used AI shopping assistants—and 43% haven’t even heard of them!
Discover why Gen Z shoppers want AI tools NOW while Boomers prefer human contact, plus learn which AI features actually convert and which ones waste your investment. From price comparison tools to product recommendations, we break down exactly what customers want from AI shopping experiences.
🔑 Key Topics Covered:
YouGov survey results on AI shopping assistant adoption
Top 3 barriers preventing customers from using AI tools
Which AI features actually work (price comparison, product comparison, Q&A)
Which features to skip (virtual try-on, review synthesis)
Practical playbook for implementing AI in your Shopify store
Tools mentioned: Gorgeous, Intercom, Shopify Magic, Octane AI, Rebuy
Whether you’re running a small e-commerce store or managing a major retail operation, this episode gives you actionable insights on whether AI shopping assistants deserve a place in your customer experience strategy. Learn how to reduce returns, increase conversions, and improve customer satisfaction with smart AI implementation.
Perfect for e-commerce business owners, Shopify store managers, digital marketers, and anyone interested in the future of online shopping. Don’t get left behind—understand what your customers actually want from AI before investing thousands in features nobody will use!
